Operations
Operations research.
8 papers in operations.
Every company needs a model testing manager
Frontier models now ship faster than any procurement cycle can absorb, and the published benchmarks cannot tell you which one is right for your work. Somebody has to own that decision. The argument for two new roles, the one we would not create, and the test that separates a job title that lasts from one that gets absorbed within two years.
Read the paper →- September 2026OperationsAGA-33
WhatsApp is already your customer record
For a great many small businesses the real history of every customer relationship sits in WhatsApp threads on individual phones. It is the most complete record in the company and the least owned by it. What it takes to bring that into a system without breaking consent, and why the first thing to fix is not automation.
Luis Hasanaj · Read → - September 2026OperationsAGA-32
What an AI receptionist actually fixes
Most of the market sells this as never miss a call again. The honest version is narrower and more useful: it fixes the calls you were never going to answer, it does not fix the calls where the conversation is the product, and the deciding question is which of those you mostly get. A buyer's guide from a company that builds one.
Luis Hasanaj · Read → - September 2026OperationsAGA-34
AI implementation is an architecture decision
Most AI projects that fail do not fail on the model. They fail because nobody wrote down the number that should move, and because a slow expensive model was put somewhere a person was waiting. The three axes that actually decide an implementation are cost per completed task, speed to a finished outcome, and latency, and only one of them appears on a price list.
Luis Hasanaj · Read → - September 2026OperationsAGA-19
EU AI Act enforcement: the first month
Enforcement powers under the EU AI Act switched on across all 27 member states on 2 August 2026. A month later the more useful question is not who has been fined but who can actually fine you, and the answer is uneven enough that identical conduct carries different risk depending on the country.
Luis Hasanaj · Read → - September 2026OperationsAGA-12
EU AI Act 2026: what businesses need to know
A practical EU AI Act compliance guide for businesses, current as of September 2026: what already applies after the Digital Omnibus amendments, what lands in December 2027 and August 2028, whether you are a provider or a deployer, what counts as high risk AI, the fines, and a checklist you can run this quarter.
Luis Hasanaj · Read → - July 2026OperationsAGA-07
Catalog enrichment: generating localized product content at scale
A pipeline that turns a bare product image into a full, locale-aware catalog entry: categorized attributes, translated copy, culturally-appropriate imagery and an interactive 3D asset, with a vision-language reflection loop scoring every output before it ships.
Luis Hasanaj · Read → - June 2026OperationsAGA-06
The intelligent warehouse: a multi-agent architecture for operations
An architecture for warehouse operations that splits the work across five specialized agents behind one orchestrator, so operators run equipment, tasks, safety, forecasting and documents by asking in plain language.
Luis Hasanaj · Read →